Shipping policy

Last Updated: October 12, 2026

At Kavellorantix, we provide digital logo design and branding services. This Delivery Policy explains how our services and completed design files are delivered to customers.

1. Digital Delivery

Our products consist primarily of digital design services. No physical product will be shipped unless a specific product description expressly states otherwise.

Completed design files may be delivered electronically through the email address provided during checkout or another delivery method agreed upon with the customer.

2. Order Processing

After completing your purchase, you may receive an order confirmation by email.

Depending on your selected package, we may contact you to request information about your business, preferred design style, brand colors, target audience, and other project requirements.

Design work may begin once the necessary information has been received and the order is ready to proceed.

3. Estimated Delivery Time

Delivery times depend on the selected package, project complexity, the information provided by the customer, and the revision process.

Any specific estimated delivery timeframe displayed on the relevant product page or agreed upon in writing will apply to that order, subject to the stated conditions.

If no specific timeframe is provided, please contact us for an estimate before purchasing.

Estimated delivery times are not guaranteed unless expressly agreed otherwise in writing or required by applicable law.

4. Customer Information and Feedback

To help us complete your order efficiently, please provide accurate project details and respond to requests for clarification or feedback.

Delays in receiving the required information or approval may affect the expected delivery date.

If additional information is needed, we may contact you using the email address associated with your order.

5. Delivery of Final Files

Depending on your purchased package, final deliverables may include certain digital logo files, image formats, or other branding materials described on the relevant product page.

The exact file formats and deliverables included in your purchase will be determined by the package description or any separate written agreement.

Please review your product details before purchasing to understand which files and services are included.

6. Revisions

If your package includes revisions, requests will be handled according to the revision allowance and scope described in the relevant product listing or agreement.

Additional revisions or work outside the original scope may require an additional purchase.

Revision requests may affect the final delivery timeline.

7. Delivery Problems

If you have not received an expected order update or completed deliverables, please check your inbox, spam folder, and junk folder.

If you still cannot locate your files or believe there is a problem with your order, contact us with your order number and checkout email address.

We will review the matter and work with you to resolve the issue.

8. Incorrect Email Addresses

Customers are responsible for providing an accurate email address during checkout.

If you notice an error in your email address, contact us as soon as possible so we can determine whether it can be corrected before delivery.

We cannot guarantee successful delivery to an incorrect or inaccessible email address, but we will make reasonable efforts to help resolve delivery issues.

9. Digital Delivery Fees

Unless otherwise stated on the relevant product page, delivery of completed digital design files is included in the price of the purchased digital service.

No physical shipping fee applies to digital-only products.

10. Cancellations and Refunds

Cancellation and refund requests are handled in accordance with our Refund Policy and applicable law.

Please review that policy for information about cancellation requests before and after custom design work begins.

11. Contact Us

If you have questions about order processing, estimated delivery times, or digital file delivery, please contact us:

Business Name: Kavellorantix
Website: Kavellorantix.com
Email: Hello@kavellorantix.com