Refund policy

Last updated: October 12, 2026

At Kavellorantix, we strive to provide thoughtful, professional logo design and branding services that meet our customers’ creative needs.

Please read this Refund Policy carefully before purchasing a design package through Kavellorantix.com.

1. Digital Design Services

Our products may include custom logo design, visual identity concepts, branding materials, and other digital design services.

Because these services may involve personalized creative work and time spent developing designs, refund eligibility depends on the status of your order, the work completed, and applicable consumer protection laws.

2. Before Design Work Begins

If you request to cancel your order before we begin any custom design work, you may be eligible for a full refund.

Please contact us as soon as possible at Hello@kavellorantix.com with your order details.

We will review your request and confirm whether your order qualifies for a refund.

3. After Design Work Has Started

Once custom design work has started, a full refund may not be available because time and creative resources may already have been invested in your project.

Depending on the circumstances, we may consider a partial refund or another appropriate resolution.

Any refund decision will be subject to applicable law and any mandatory cancellation or withdrawal rights that apply to your purchase.

4. After Design Delivery

Once the completed design files or final deliverables have been provided, refunds are generally not available solely because you have changed your mind or no longer wish to use the design.

However, this does not affect any rights you may have under applicable consumer protection laws, including rights relating to defective, non-conforming, or undelivered services.

If you believe your order does not match the service description, please contact us so we can review the situation.

5. Revisions and Design Adjustments

If your selected package includes revisions, we encourage you to use them to communicate reasonable adjustments to your design.

Please review your selected package for the number and scope of revisions included.

Requests that fall outside the original package scope may require an additional purchase or a separate agreement.

Revisions are intended to improve the design in line with the original project requirements and do not automatically guarantee a refund.

6. Duplicate Orders and Payment Errors

If you accidentally place the same order more than once or are charged incorrectly, contact us as soon as possible.

We will investigate the transaction and, where an error is confirmed, arrange an appropriate correction or refund.

7. Order Cancellation Requests

To request cancellation, please email us with the following information:

• Your full name
• Your order number
• The email address used at checkout
• The reason for your cancellation request

Please use the subject line “Refund Request” to help us identify your inquiry.

We will review your request and respond with the next steps.

8. Refund Processing

If your refund is approved, it will generally be returned to the original payment method where possible.

The time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.

We will notify you when we have processed an approved refund.

9. Non-Delivery of Services

If you have purchased a design package and have not received the service within the timeframe communicated to you, please contact us.

We will investigate the status of your order and work with you toward an appropriate resolution, which may include delivery of the service or a refund where applicable.

10. Chargebacks and Payment Disputes

If you have a concern about your purchase, we encourage you to contact us first so we can attempt to resolve the issue.

Nothing in this policy limits your right to contact your payment provider or exercise any applicable legal rights.

11. Legal Rights

This Refund Policy does not exclude or restrict any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.

Depending on your location and the nature of the service, you may have additional cancellation, withdrawal, refund, or other statutory rights.

Where required, we will provide any necessary information or obtain any required consent before beginning work during a statutory withdrawal period.

12. Contact Us

If you have questions about this Refund Policy or would like to request a cancellation or refund, please contact us:

Business Name: Kavellorantix
Website: Kavellorantix.com
Email: Hello@kavellorantix.com

We appreciate your interest in Kavellorantix and will do our best to handle every request fairly and professionally.